Q: WHAT IS YOUR RETURN POLICY?
A: According to the laws, consumable goods are not eligible to return once it is open. If the packaging of the goods is severely damaged or the product itself is defective, please call the number +886-3-2128117 #68 or email us at email@example.com to inform us. We will work with you as early as possible to confirm the issue and send a replacement product if appropriate.
Q: WHAT ARE THE AVAILABLE DELIVERY METHODS?
A: Our products are all delivered by the logistic company “Black Cat Logistics” by home delivery. When the products are delivered, they will contact you by phone. Please make sure to keep the phone open to avoid missing the delivery of the products.
Q: HOW DO I MODIFY MY ORDER ONCE IT HAS BEEN PLACED?
A: To modify other components of your recurring or subscription order, such as quantities, delivery dates, etc., Please send an email to firstname.lastname@example.org or call +886-3-2128117 #68
Q: HOW DO I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
A: If you wish to cancel your one-time or recurring order, please send an email to email@example.com or call +886-3-2128117 #68 as soon as possible. For recurring monthly orders, your cancellation will become effective with the next scheduled shipment. Please note that we are unable to cancel your one-time order once the product has shipped. Discounted and prepaid subscription orders (i.e. our 3, 6, and 12-month plans) cannot be cancelled or refunded. However you can have all your product delivered at once.
Q: HOW DO I HAVE WATER BOTTLES DELIVERED MONTHLY?
A: You can put a delivery note before payment to let us know the delivery schedule. Or you can send an email to firstname.lastname@example.org or call +886-3-2128117 #68